Protecting your personal details on our website.
Unity Body MOT, The Integrated Fitpro and The Injured Fitpro (“we”, “our” or “us”) know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.
If you do not agree with this policy, please log off and clear your browser of any cookies that may have been placed in your browser by our site in the interim.
We believe it is important to protect your Personal Data (as defined in the Data Protection Act 1998 and the GDPR) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.
We never sell your personal data to any third party. We only share your data with third parties where it is required to do so by law and or to deliver the information and or services you have requested from us. This would also only be done with respect to the laws of England and Wales and the EU’s General Data Protection Regulation.
The GDPR gives you important rights over your data, which are outlined in this document.
1. Collecting Information
We may collect Personal Data about you or your business from a number of sources, including the following:
1.1. When you agree to take a service or product from us, including joining one of our Professional Facebook Groups, in which case this may include your contact details.
1.2. When you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public.
1.4. From anything you disclose to us via our any of our associated public or private Facebook Groups or pages.
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us from time to time.
2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before; provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling. We may use the information to understand and analyze the usage trends and preferences of our visitors and users, to improve the service, and to develop new products, services, features, and functionality.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us unless you have previously asked us not to do so.
2.1.7. We may monitor and record communications with you (including video calls, phone conversations and emails) for training, quality assurance and compliance.
2.1.8. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5. In connection with any transaction that we enter into with you:
2.5.1. We, and other organisations in our group or with whom we have a business relationship, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please email using the address below.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.3. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4. The Internet
4.1. If you communicate with us using the Internet, we may occasionally email you about our services and products.
4.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
5.2 The information collected by the cookies is sent back to the web server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using our website.
5.3. The cookies we use allow us to understand things such as which pages a visitor views, for how long and how a visitor came to the website (from which source e.g. Google, Twitter, Facebook). They cannot identify a specific person’s identity. They only collect anonymous data about how a person is using our website.
5.4. If you are concerned about allowing cookies to be stored on your browser, even temporarily, most browsers now recognise when a cookie is offered and will permit you to refuse or accept them.
5.6. You can, by default, set your browser to permanently block cookies from any website from being placed on your browser, but doing this may cause some functionality to be lost and the website may not look as intended in your browser.
You can find out more about how to control cookies in some of the most popular browsers here:
5.7. We may also use anonymous cookie data for remarketing purposes. This means, you may see our promotions and advertisements on other websites that you visit. It’s not something we do currently and are not likely to do in the future, but just in case!
You might also wish to visit the Information Commissioner’s website to find out more about cookies.
By using this website, you agree that we can place these types of cookies on your device.
6. Google Analytics
6.1. We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.
7. Minors’ Privacy
7.1. Protecting the privacy of minors is especially important. Our Services not directed to minors under the age of 18, and we do not knowingly collect Personal Data from persons under the age of 18 without obtaining parental consent.
7.2. If you are under 18 years of age, then please do not use or access our Services at any time or in any manner. If we learn that Personal Data has been collected on a Service from persons under 18 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information.
7.3. If you are a parent or guardian and discover that your child under 18 years of age has obtained an account on our Service, or joined one of our Professional Facebook Groups, then you may alert us and request that we delete that child’s Personal Data from our systems.
8. Opting out from Commercial Communications
8.1. If you receive commercial communications from us, you may unsubscribe at any time by contacting us.
8.2. Please also ensure that you de-register from (leave and unfollow) any of our Facebook Pages or Groups of which you are a MEMBER or have chosen to FOLLOW or LIKE as being so registered means that you will receive communications from us, or from Facebook, via that platform.
9. Further Information
9.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us. There may be a nominal charge (minimum of £10) to cover administrative costs.
9.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us to update your Personal Data.
This policy was updated on the 24th May 2018